One of Europe’s leading pallet pooling specialists has made a new appointment to support its ongoing growth. IPP, which specializes in pooling sustainable wooden pallets, has appointed Sarah Mercer as the business program director at its UK office in Coventry.
Sarah brings 16 years of experience in customer service and operations management to IPP, having previously held roles at TNT/FedEx and RS Components. Her experience covers every aspect of the customer journey, from the point of opportunity to billing and everything in between. While at TNT/FedEx, Sarah worked in a continuous improvement leadership position.
“My role as business program director focuses on all aspects of the business, including process, people and technology.” Mercer said. “Around 70 percent of my time is spent planning for the future of IPP and ensuring our business is fit for future growth; the other 30 percent is spent supporting our teams with project and change initiatives.”
“There is always an opportunity to improve when using data, facts, experiences, new information, products or responding to customer demand,” Mercer continued. “Customer expectations are always changing and we need to stay ahead to remain competitive. When introducing best practices and standardizing processes, it is really important to me that we bring the entire workforce on the journey with us to give us the best chance of sustainable change.
“Building diverse project teams with different backgrounds, experiences and insight will help us to really make a difference to our business. There is a great sense of satisfaction when you see a project team’s effort translate into happy employees, improved service and fulfilled customers.”
“IPP is undergoing a period of rapid growth in the UK, so it is essential that our business and our people are fully equipped and prepared for the supply chain industry of the future,” stated Shelley Pierre, commercial director at IPP. “Sarah is a valuable addition to the IPP team, and her skills and knowledge are vital as we continue to improve and invest in the customer experience and in our team. We are delighted to welcome Sarah to IPP and look forward to learning from her extensive experience.”
IPP, part of the Faber Group, provides reusable pallet and box pooling services across Europe for fast-moving consumer goods and industrial supply chains. It operates a pay-per-use model over ownership.
The company has set a target to become net zero by 2045 following the publication of Faber Group’s first sustainability report earlier this year.
For more information on IPP visit www.ipp-pooling.com.
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Rick LeBlanc, EMBA, is the founder and editor of Reusable Packaging News (subscribe to the free newsletter) and editor of Western Pallet Magazine. A supply chain journalist with more than 30 years of experience, he specializes in pallets, reusable packaging, material handling and related operations. Rick is co-author of Pallets: A North American Perspective and Pallets & Progress: A Collected History of Pallets and Palletized Handling 1922–1945. He is also an advisory board member of the Virginia Tech Center for Packaging and Unit Load Design. Read Rick’s full bio.
