Managing Outrage and Icky Pallets

“Trust me, I’m the expert.” Have you ever been upset and had someone tell you that you are making a big deal out of nothing? Did it have the desired calming effect on you or did it just get you madder? I’ve been on both sides of that particular conversation, and I’ve dealt myself a losing hand both ways.

People get emotional as is their right, and how you handle that emotion can be either an opportunity to build bridges or to get into a needless escalation of bad feelings. Let’s look at some outrage. Read more at

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